RETURNS & EXCHANGES

We hope you are entirely satisfied with your purchase. If for any reason you are not completely satisfied, we gladly accept returns or exchange of items that are in new condition with original tags.       

• Condition: Items must be unworn, unwashed, and in original condition with tags attached. 
• Refunds: Refunds will be issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
• Return Window: You may return your order within 14 days of delivery for a refund or exchange.
• To request a return, please email us at alexa@jamesoak.com with your full name, order number, and billing zip code. Responses typically take 2-4 business days.